Manage response templates online

Use the PasteAway web-application to:
  • Manage your canned responses in the cloud.
  • Group your responses into projects.
  • Share them with your help desk team.
Sign up for a free account here.

Paste replies to any computer

Use the PasteAway client apps to:
  • Retrieve available responses from the cloud.
  • Quickly find the template you want.
  • Paste it into your ticket reply.
PasteAway apps are available for Windows, Mac OS X and Zendesk.

“PasteAway has changed the way we handle customer support and do business.
It's extremely fast and easy to use, and being web based,
it's easy to update and ensure our team is always on the same page.
We've used other software and it is nothing compared to PasteAway.
We'll be customers for life!”

Steve Eilers - Boost Marketing Group LLC

PasteAway Paster, your canned response "pasting" tool for Windows, Mac OS X

The PasteAway Paster is a client app that lets you easily paste canned responses from your online repository into any application.

  • Automatically syncs response templates with your PasteAway cloud repository
    All changes to the cloud repository (by yourself or by a team member) are instantly available in your Paster tool.
  • Pop-up, Pick and Paste Away!
    To use a clip, pop-up the Paster (using a keyboard shortcut you select), pick a template and hit enter to paste it.
  • Super-fast searching
    Find templates quickly by searching your canned response database by clip Key, Name or Tags.
  • Filter templates by Team and Project
    Make your life easier by only showing the templates for the project you're currently working on.
  • Automatically captures everything you copy
    Everything you copy to your local clipboard is automatically captured by the Paster tool, for easy selecting and re-pasting.
  • Easily add new email templates to your online template repository
    Create new templates in your online clip repository by promoting captured local emails to the cloud.

PasteAway client for Mac - Search

PasteAway Admin, your online canned response manager

  • Create and modify response templates
    Add new templates to your repository and modify existing ones. Changes and additions are instantly available in your Paster app.
  • Assign unique quick access keys
    Quickly find specific canned emails in your Paster by assigning quick access keys that are unique within your template list.
  • Set multiple clip tags
    Set one or more tags for each clips, to group them into categories and to help with searches.
  • Manage Teams, Users and Projects
    Create multiple project teams with their own users and projects. Manage access to templates by grouping them into projects.

Manage canned response templates online