Manage your Zendesk macros in the cloud

Manage Zendesk macros online

• Manage your Zendesk macros in the cloud.
• Group your macros into projects.
• Share them with your help desk team.

Install the PasteAway app for Zendesk

• Retrieve available macros from the cloud.
• Quickly find the macro you want.
• Paste it into your ticket reply.

PasteAway app for Zendesk

The PasteAway app for Zendesk integrates with your Zendesk environment and lets you directly apply macros to your ticket answers.

• Automatically syncs macros with your PasteAway cloud repository
  All changes to the cloud repository (by yourself or by a team member) are instantly available in your Zendesk app.
• Search, Pick and Paste Away!
  To use a macro, use the search box, pick the one you want and hit enter to paste it.
• Super-fast searching
  Find macros quickly by searching your canned response database by clip Key, Name or Tags.

PasteAway Admin, your online macro manager for Zendesk

• Create and modify your Zendesk macros
  Add new macros to your repository and modify existing ones. Changes and additions are instantly available in your Zendesk app.
• Assign unique quick access keys
  Quickly find specific macros in the app, by assigning quick access keys that are unique within your macro list.
• Set multiple clip tags
  Set one or more tags for each macro, to group them into categories and to help with searches.
• Manage Teams, Users and Projects
  Create multiple project teams with their own users and projects. Manage access to macros by grouping them into projects.